• The Radiant Hand takes your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. Please see our website www.theradianthand.co.uk for our Privacy Notice, Data Protection Policy and Terms and Conditions. 
  • When you create an account with us, we will pass your details to Glofox, to administer your account. Glofox supplies our cloud business management platform and booking apps. 
  • Any payment details entered on The Radiant Hand website or App are stored by Stripe. No financial data are stored within The Radiant Hand website or App or by The Radiant Hand Limited. 
  • These companies will not use your details for any purpose (including marketing their own products and services), other than administering your account with The Radiant Hand. 
  • By creating an account with The Radiant Hand and registering your payment details with us, you agree we may process your data in accordance with these terms. If you wish to delete your details with us at any point, please email us info@theradianthand.co.uk and we will arrange for your details to be deleted.
  • From time to time we would like to contact you with details of other classes, courses, retreats, therapies, offers and competitions we provide. We use Mailchimp as a platform for all our emails and Glofox for sending push notifications. We will only contact you in these ways if you consent to this by ticking the relevant box on the registration form. You can change your mind about this at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us info@theradianthand.co.uk. Your details would then be deleted.
  • For further details, please see our Privacy Statement and Data Protection Policy on our website.
  • Memberships and class passes are charged as per the current advertised prices on The Radiant Hand website and The Radiant Hand App. A class pass payment is a binding contract. Places are allocated on a first-come, first-served basis and therefore cannot be guaranteed.
  • When payment is received, you will be issued with class credits, which are valid as described in the Class Pass description. Each credit is equivalent to a single class at The Radiant Hand Studio and is not valid at any other yoga centres or gyms.
  • Classes can only be attended by the person named at the time of booking and are non-refundable and non-transferable. Passes are only valid for the period stated at the time of purchase and once your pass has expired it becomes null and void.
    • Introductory Class Passes and 10 Class Passes

    Bookings for classes open 48 hours before the start of the class and close 2 hours before the class start.

    If you have a 10 class pass or an Introductory Class Pass and you are unable to attend any class you have booked you must cancel at least six hours before the class. You will then be issued with a replacement credit which must be used within the timeframe for which the pass was originally valid. If you do not cancel your booking by the appropriate time or if you do not attend without cancelling, you will forfeit the class.

    If you are unable to attend a class at short notice due to extenuating circumstances, at our discretion, we may offer you one alternative class to be taken within the same or the following week. If we choose to exercise this discretion, it will only be once per term, however this offer is not guaranteed.

    In the event of serious illness affecting your class attendance, a doctor’s letter will be required stating why you are unable to attend. At our discretion, we may offer you one alternative class to be taken within the same or the following week. If we choose to exercise this discretion, it will only be once per term, however this offer is not guaranteed.

    • Block Booking Class Passes (Karma, Bhakti, Jnana and Raja Passes)

    Please email us as soon as possible once you have paid to let us know which class you would like to attend for the duration of your class pass. Places on classes are allocated on a first-come, first-served basis, so availability on your chosen class cannot be guaranteed.

    If you cannot attend a class, you must email us at least 6 hours in advance and let us know which class you would like to attend instead (up to the number of swap classes as stipulated by each class pass – Karma Pass: 1 swap class, Bhakti & Jnana Passes: 2 swap classes, Raja Pass: 4 swap classes).

    If you do not cancel your booking by the appropriate time and let us know the alternative class you would like to attend, you will forfeit your class. If you do not attend without cancelling, or if you have already used all your permitted swap classes, you will forfeit the class.

    If you are unable to attend a class at short notice due to extenuating circumstances, at our discretion, we may offer you one alternative class to be taken within the same or the following week. If we choose to exercise this discretion, it will only be once per term, however this offer is not guaranteed.

    In the event of serious illness affecting your class attendance, a doctor’s letter will be required stating why you are unable to attend. At our discretion, we may offer you one alternative class to be taken within the same or the following week. If we choose to exercise this discretion, it will only be once per term, however this offer is not guaranteed.

    For further information, see our Privacy Statement and Data Protection Policy on our website.

  • Single classes are charged at £14 (classes of 1 hour or less), £16 (classes of 1 and a quarter hours) or £18 (classes of 1 and a half hours) or £7 (Kids Yoga).
  • When you make payment, you will be allocated a place on your chosen class at The Radiant Hand Studio.
  • Classes can only be attended by the person named at the time of booking and are non-refundable and non-transferable.
  • Bookings for single classes open 48 hours before the start time of the class and close 2 hours before the class starts.
  • Places on classes are allocated on a first-come first-served basis and therefore cannot be guaranteed.
  • If you are unable to attend any class you have booked using a single class payment, you must cancel at least 6 hours before the start of the class. Cancellations can be made online or via The Radiant Hand App.
  • If a cancellation is received more than 6 hours before the start of the class, a single class credit will be added to your account, which must be used within the 7 days of the original booking. Credits are equivalent to one class at The Radiant Hand Studio and are not valid at other yoga centres or gyms.
  • If you cancel your booking less than 6 hours before the class starts, or if you do not not attend without cancelling, you will be charged for the class.
  • If you are unable to attend a class at short notice due to extenuating circumstances, at our discretion, we may offer you one alternative class to be taken within the same or the following week. If we choose to exercise this discretion, it will only be once per term, however this offer is not guaranteed.
  • In the event of serious illness affecting your class attendance, a doctor’s letter will be required stating why you are unable to attend. At our discretion, we may offer you one alternative class to be taken within the same or the following week. If we choose to exercise this discretion, it will only be once per term, however this offer is not guaranteed.
  • For further information, please see our Privacy Statement and Data Protection Policy on our website.
  • We reserve the right to refuse entry to The Radiant Hand Studio, if we believe that the safety of our clients, staff or premises may be at risk.
  • We reserve the right to refuse admission to The Radiant Hand Studio, or to ask someone to leave the premises, if we feel that any of our clients or staff are being subjected to verbal or physical aggression, harrassment, intimidation or bullying. People under the influence of alcohol or substances will be refused entry to our classes or therapies.
  • You are advised to arrive at least 5 minutes before the start of your class. If you arrive after the class has commenced or after your booked therapy appointment time, admission is not guaranteed and is entirely at the discretion of staff of The Radiant Hand.
  • Your personal belongings are left entirely at your own risk. The Radiant Hand, its staff and Directors take no responsibility for the safety of your belongings whilst you participate in any class or therapies appointment at The Radiant Hand.
  • No photographs, audio recordings or video recordings are permitted during classes.
  • We reserve the right to change our policies at any time.
  • We reserve the right to change our class timetable for any reason at any time.
  • We reserve the right to change our class and therapy prices at any time.
  • If a change to either our policy or timetable affects a booking you have already confirmed with The Radiant Hand we will inform you in advance where possible. At our discretion we will contact to you to offer alternatives. If none of the alternative options offered are suitable, then your payment will be allocated to the next term and you will be given priority on your chosen classes.
  • Should a change in price occur while you have a valid pass with The Radiant Hand we will translate the remaining value of the pass or voucher into a financial value and issue you with a credit note for that amount which can then be redeemed within the period stated on the credit note, against Radiant Hand classes or therapies. No refunds are given.
  • Financial concessions cannot be made for any missed classes for any reason including acts of nature as this is beyond the control of either The Radiant Hand or the class or therapy venue.
  • Therapy prices can be obtained from The Radiant Hand office.
  • To make your first booking for a therapy appointment, you will need to make payment when you book, by telephoning the office.
  • For subsequent therapy appointments, you can either pay by cash at the appointment or by card at least 24 hours in advance of the appointment.
  • If you cancel your booked appointment less than 24 hours in advance of the appointment time, you will pay the full cost of the therapy.
  • Payment for any cancelled or missed appointments must be received before you book another therapy appointment with The Radiant Hand.

These terms and conditions constitute an agreement between The Radiant Hand Academy of Yoga (‘The Academy’) and you as a student of The Academy. These terms and conditions apply to your application for any of our yoga courses and any subsequent matters arising from your application. They outline your obligation as a student of The Radiant Hand Academy of Yoga and our obligation to you.

 

1.1 Booking a Course

  • Once we have received a full payment for the course you wish to attend at The Academy you will receive a letter of confirmation from us and your place is confirmed. At this stage a binding contract exists and all terms and conditions apply.
  • You may pay a deposit of £100 to reserve your place on the course of your choice (subject to availability). Your place is not confirmed until we have received your full payment. We must receive your full payment at least two weeks before the start date of the course. Failure to make a full payment will result in your place being cancelled and your deposit will be forfeited.
  • All course prices are subject to change. We will honour the course price as stated in your booking confirmation letter except in cases of course transfer or cancellation as stated below.

 

1.2 Course Transfers

  • All transfers are considered on an individual basis and are at the discretion of The Radiant Hand Academy of Yoga.
  • If you wish to transfer to alternative course dates, you must make a transfer request to The Academy in writing at least 4 weeks prior to the start date of the original course booked.
  • If a transfer request is received less than 4 weeks prior to the start of the course, no transfers will be allowed and all fees will be forfeited.
  • If the transfer request is due to a medical condition, a medical certificate must be provided alongside the written transfer request. 50% of the total amount paid will be forfeited and the balance will be transferred towards an alternative course (subject to availability). If the amount transferred is less than the required £100 deposit, an additional amount must be paid to secure alternative dates.
  • A transfer fee of £45 per course must be received. Places will be confirmed subject to availability.
  • Only one transfer will be allowed, thereafter all fees paid (including deposit and balance) will be forfeited.
  • Fees paid (including deposit and balance) for yoga courses can only be transferred towards the cost of fees for similar yoga courses. If course fees increase during this time, you will be asked to pay additional charges.
  • If we are unable to confirm a place on an alternative course immediately, the fees will be held by us for up to one year, and you will receive a written notification from The Academy confirming this. If course fees increase during this time, you will be asked to pay additional charges. Any fees not used within one year will be forfeited.

 

1.3 Cancellations

  • We may at our discretion change or cancel course dates. We will notify you of any change in writing and/or by telephone. Any payments made are non refundable and may be transferred to alternative yoga courses with The Radiant Hand Academy of Yoga at our discretion.
  • If you wish to cancel your course completely and do not wish to attend any further courses with The Radiant Hand Academy of Yoga the following conditions will apply:
    • If your cancellation notification is received 4 weeks or more prior to the start date of the course, 50% of the total amount paid will be forfeited and the remainder of the fees will be refunded via the method by which they were paid.
    • If your cancellation notification is received less than 4 weeks prior to the start of the course, all fees paid will be forfeited and no refunds given.
    • If your cancellation notice is due to a medical condition and accompanied by a valid GP medical certificate we will offer you a single course transfer. Thereafter, transfer terms and conditions apply. In the case of long-term illness where your GP deems you unable to attend the course within one year of the course start date, at our discretion; we will offer a refund minus the deposit amount for the course.
    • In case of failure to arrive, attend or complete the contracted course, The Academy is under no obligation to offer a transfer or refund any part of fees paid. If any fees are still outstanding, you will be liable to make the payment in full.

 

1.4 Certification

  • Certificates are issued with your name written as indicated by you at the time of booking. Free replacements will only be issued if an error has been made and if notification is received within 1 month of you receiving the certificate. Otherwise a replacement fee of £20 will apply.
  • Any changes resulting in a change of name from that which was originally stated at the time of booking e.g. marriage, divorce, deed poll, equity name etc., must be verified by legal documentation and The Academy notified immediately. If notification is received after certificates have been issued, a replacement fee of £20 will be charged.
  • In the case of Change of Address, written notification must be given immediately when you know you are moving house. The Academy cannot be held responsible or liable for post going astray prior to written notification of change of address being received.

 

1.5 Assessments and Coursework

  • All course assessments and coursework must be completed to Grade C or above for you to be eligible to proceed to the next course. If you are required to re-sit an assessment or re-submit a piece of coursework this must be done by the dates specified by your course tutors.
  • The cost for repeating assessments is £35.00 for a single assessment and £65.00 for multiple assessments from any one course.
  • The dates for assessment re-sits are published with the course dates. Re-sit assessments are only offered on these dates. If you cannot attend the re-sit date for your course or the subsequent course, you will be required to take the full course again and pay full course fees.

 

1.6 Attendance

  • To complete a course, you are required to attend all taught sessions. If you are unable to attend a session, at our discretion we will offer you a catch up session at a cost of £50. You will not have completed the course until you have attended the session missed and also completed all related coursework and assessments to the standard required by The Academy.
  • Some courses require you to attend yoga classes taught at The Radiant Hand studio. These classes must be attended for you to complete the course. Yoga classes can be booked, subject to the terms and conditions of our Class Booking Policy below. Any yoga classes not attended within the timeframes of the course are forfeited.
  • At the start of your course you will be allocated the appropriate number of classes on our online booking system and will be able to book as outlined below.

Gift Vouchers for yoga classes, therapies and shop can be purchased via The Radiant Hand Office. Please call or email to discuss your gift.

Gift Vouchers are non-refundable and non-transferable.

Each Gift Voucher has a specific expiry date, after this date the voucher is null and void.

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©2018 The Radiant Hand

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